From:   Derril Watts - Mountain Home Senior Leadership Coach & Mentor
Re:   MHi BPM Executive Coaching & Certification Program

Do you feel that your team needs traction to get your Process Improvement efforts off the starting line?  Do you want to move past the seemingly endless meetings where it feels like nothing gets accomplished.  So many BPM teams spend countless hours "spinning their wheels" which creates frustration and anxiety for everyone!

Most BPM teams struggle because they don't have a clear understanding of what the end result of the effort is going to be.  Some teams even get so caught up in the documenting of the process that they forget the object of the project is actually to increase bottom line performance - enhancing the value that they provide to their customer.  Even if a team goes through all the "prescribed steps" of the standard BPM methodology, they are faced with a 60-70% project failure rate!

To successfully create the levels of performance you need to be successful in today's ever changing marketplace, every component of your organization must be in proper alignment - continuously adding value to your customer.  This synergy can only be achieved by addressing all four key components of the enterprise - Process, Organization Culture, Organization Structure, and enabling Technology.  Business Process Management (BPM) is the key to creating this synergy!

When properly applied, the concepts, techniques, and tools related to Business Process Management (BPM), Enterprise Architecture (EA) and Service Oriented Architecture (SOA) can be powerful enablers - resulting in significant improvements in an organization's services, cost reductions, and an improved ability to effectively fulfill customer's requirements.  Improperly applied, these same concepts, tools and techniques can lead to failed projects, wasted dollars, frustration, and disaster.  Training and preparation of the Team charged with leading the implementation of BPM is critical to not only the success of the initiative, but the ongoing success that emerges from that initiative.

Several years ago, Mountain Home recognized the significant shortage of capable individuals to lead organizations through the sometimes tumultuous journey to a Process-Based Learning Enterprise.  So, in response to this challenge, Mountain Home took its decades of experience providing the industry's leading Business Process Reengineering (BPR) Certification Training Program and combined it with the latest, cutting edge concepts, techniques, and tools of Business Process Management (BPM) to create a truly practical approach to BPM certification in the form of its Business Process Management (BPM) Executive Coaching and Certification Program.  As current and former Business Leaders and Federal managers, we could identify with the marketplace challenges both business and government organizations face and the lack of an integrated approach to Transformation and Process Improvement.  The BPM Executive Coaching and Certification Program was created to address those frustrations.

Issues such as total Business Transformation, Business Process Outsourcing, Enterprise Resource Planning (ERP), Strategic Sourcing, and Alliance Management all in a multi-cultural environment have become the norm in business.  Managing this environment while cutting operational costs takes a NEW approach, one that is based on a holistic view of the enterprise.

At the heart of the Program is an integrated performance improvement methodology we call the Innovative Management Framework TM (IMF).   The IMF leads an organization through a systematic model beginning with Strategic Planning, Process Modeling & Analysis, Activity Based Cost Modeling & Analysis, Business Case Development, and Implementation by asking a series of five questions.  The answers dictate the steps needed to reach the defined end state.  To ensure the organization reaches their destination, the IMF also includes the development of an Enterprise Performance Management (Scorecard) System (cascaded throughout the organization) and the infusion of knowledge management principles which enable the organization to become a true Learning Enterprise.  

	So, what is Business Process Management (BPM)?  There are mountains of literature written on the subject of Business Process Management (BPM) every year, yet people still ask – “What exactly is BPM? Is it a process, technology, or just another fad?”  It seems the answer varies depending upon whom you ask. BPM, as a term, tends to be defined based on the context within which it is promoted.  For example, software development companies often refer to BPM to describe the capabilities of their particular technology product;
while practitioners, management consultants and academics typically refer to BPM as a management discipline.
The Association of Business Process Management Professionals (ABPMP), one of several associations dedicated to the advancement of BPM as a discipline, defines Business Process Management as: "Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, monitor, control, and measure both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization's strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility."
We believe, however, BPM must go beyond the traditional definition of a "discipline" and be embraced as a management philosophy that guides and directs the very essence of the organization's strategic and operational direction.  Any other perspective would delegate BPM to just another "Program" that needs to be managed during its "life cycle" then disposed of at the end of that cycle. BPM involves managing the end-to-end set of decisions and activities that must be accomplished together to produce the organization's products and services in such a way that ensures the customer's needs are fully met, creating value for their customers.  The performance of the process is how organizations fulfill their mission.

After over 25 years training and advising senior corporate and government clients on transforming their businesses, we know what it takes to create an environment where performance thrives. It's our mission to bring Mountain Home's vast knowledge and experience in business transformation to you, so you can stop the frustration & anxiety and achieve the performance gains you and your organization deserve!

We have worked with over 400 corporate and government clients from Fortune 500 global companies to large Federal agencies.  Over 30,000 individuals from all over the world have attended our seminars and training classes on Business Transformation.

Join an elite group of individuals from organizations around the world who have found the MHi Business Process Management (BPM) Executive Coaching & Certification Program to be one of the most comprehen-sive and innovative training and mentorship programs in the industry!

We know that most of you don't have the time in your already packed schedule to travel away from your office or shop to attend four (4) to six (6) weeks of classroom training.  We've also found that many of you are looking for a way to spend less time in the classroom, but at the same time, experience a learning environment that is just as effective and enjoyable as those longer training events!  Because of our clients' need for flexibility we have created a truly blended approach to learning.

The BPM Executive Coaching & Certification Program is conducted over a six month period and is divided into two distinct phases.

Phase One:

The first phase is an initial 2-week hands-on, very intense workshop that takes place in a traditional classroom in Huntsville, Alabama.  The participant will be immersed in a series of targeted lessons that will take him/her from building an initial strategic plan (and performance scorecard system), through Process Modeling/Mapping, Activity Based Cost Modeling, Organization Culture/Technology/Structure Requirements Determination, Process Analysis, culminating in the development of a solid, defendable Business Case Analysis.

The 2-Week Classroom Workshop Curriculum

Phase Two:

The second phase begins after the classroom workshop has been completed.  We have scheduled six (6) monthly interactive, online web conferences where we will have a chance to provide additional, more advanced, instruction and each participant will have an opportunity to get their questions answered as well as contribute to the overall learning environment by adding their comments.

Also, each coaching participant will be given an individual account on Mountain Home's Student Resource Center (SRC).  The SRC serves as the "Hub" of all activity for the rest of an individual's time in the program.  Here you will find articles, white papers, presentations, downloadable tools, templates, & worksheets, online glossary, recommended reading list, webinar recordings, discussion forums, chat areas, and much more.  In fact, the entire BPR Certification training series has been recorded and will be available to each participant to go back and review any lesson as many times as you desire.  In addition, we will conduct a monthly live webinar or teleconference where we will discuss more advanced topics and provide an opportunity for participants to ask and discuss any questions they may have. Also, participants can post questions to the discussion forums or address questions directly to their BPM&R Leadership Coach.

There is no other training, coaching, or mentorship program like it in the world!

• VALUE: Compare our Coaching & Certification prices with others in the industry - No one even comes close to providing the level of quality we do at the price we do!
  
  
• FLEXIBILITY: If you miss one of the class sessions (either classroom or online) you simply log into your account in our Student Resource Center (SRC) and review that day's session.  All sessions are recorded and uploaded to the SRC after each class for you to enjoy over and over again!
  
  
• EXCITEMENT of being in a classroom:  Because this is a blended program, you have the benefit of participating in both a traditional classroom environment as well as the convenience of follow up online collaboration.  In both formats, you can join in on class discussions, ask questions, and get the advice you need to be successful directly from your BPM Leadership Coach.
  
  
• PARTICIPATION: In class exercises, case studies, simulations; real life scenarios where you have to make the decisions just as you would in your own project.
  
  
• COACHING: Each Coaching Program participant is assigned a BPM Leadership Coach who will guide them through the training program and provide follow up mentoring on the application of the concepts, techniques, and tools presented in the sessions.
  
  
• STUDENT RESOURCE CENTER: Your access to the SRC provides you with articles, white papers, LSS tools, worksheets, online glossary, student forum (where you can post questions or comments to discussions from around the world), and a chat area (where you can set up a live chat session with your group or join a session moderated by the instructor).