If you cannot make the class for which you have registered, please let us know as soon as you can. If you have to cancel your registration and have already paid for tuition, Mountain Home will issue you a "Training Voucher" credit in the amount of your full tuition payment to be used in any Mountain Home Training course, in any format (Open Enrollment, Live!Online, or OnDemand).
In the event of insufficient enrollment, Mountain Home reserves the right to cancel any class or workshop. All registered students will be notified in advance and may choose between receiving a full refund or transferring their registration to another class with an equal or lesser tuition rate. Tuition refunds will be paid within 45 days of the class cancellation date. If a class is postponed due to scheduling issues, the student will also be notified in advance and may choose between receiving a full refund or keeping their registration active for the rescheduled class. Tuition refunds will be paid within 60 days of the class reschedule date.
For our Public Offering Classes we offer a special money-back guarantee. Our intent is to provide the best Business Process Reengineering (BPR), Lean Six Sigma (LSS), Enterprise Performance Management (ePM) concepts, techniques, and tools available in the industry that truly enables you to be the best practitioner possible. We don't want to waste your time or ours if the class you have chosen to attend isn't what you really need, so we are going against tradition and offering you a full, 100% Money Back Guarantee!
The way the guarantee works is if after the first day of the class you feel the training hasn't lived up to the promises we've made, then come to the instructor and tell him/her that this course isn't for you and he/she will provide you with a receipt reflecting your intent to leave the course and request for a full refund of the tuition price you or your organization paid! We will provide you with a full refund within 2 weeks of your request, no questions asked.